How to Search for Products?
You can find the Search Bar on the top of every pages. To search for products , simply enter the product name or keyword into the Search Bar.
When entering the keyword, try to use a more general description in order to find more product results. The more keywords you use, the less products you will get in the results page.
When you find a product you’re interested in, click the product name or the product image to enter the product detail page.
How Are Shipping Costs Calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Do you ship worldwide?
Yes! And we offer FREE worldwide shipping on all orders over $50. You can find more info about shipping on our product page.
How long will my order take to get to me?
As your parcel is shipped directly from the factory, US orders should normally take around 10-21 days to arrive once dispatched. But the exact time depends on the delivery option chosen.
How much do you charge for shipping?
You can find shipping information here.
Will I get my whole order together?
Depends on your order. We source our products from multiple suppliers, and at times there may be a difference in the products reaching you.
How can I pay?
Through Paypal or credit/debit card via Paypal.
Is my payment secure?
Yes. Your payment is done through PayPal, the world’s safest checkout method.
Can I amend my order?
We try and process orders as fast as possible to get them to you as fast as possible. Please thoroughly check your orders before purchasing as after this point you will be unable to make any amendments to your orders.
Are the “FREE” items really free?
YES! For our giveaway or promo items, all you have to pay is the insured shipping and handling cost. The price of the item itself is US $0.00
Can I return or exchange an item?
Yes, we offer a 15-day full refund policy on regular priced items. If you are not pleased with your item, please ensure to send it back for your money-back guarantee.
If my item is faulty, what do I do?
In the case that your item is faulty, we are very sorry that you’ve happened to receive a faulty item. For follow up, please contact us via firstname.lastname@example.org